Chainmyne Terms of Service (Website, App, and OTC Desk)

 

These terms of service (the “Terms”) are a unilateral agreement provided by 9417-6070 Quebec Inc., doing business as “Chainmyne”, operator of chainmyne.com and the Chainmyne mobile applications. These Terms govern your access to and use of Chainmyne’s website, applications, and over-the-counter trading services, as described below.

 

Acceptance mechanism: For the website and mobile applications, you accept these Terms through clickwrap during account creation, login, installation, or update of the app. Continued access to or use of the website, applications, or any services after notice of updated Terms also signifies acceptance. For off-platform communications and over-the-counter trading, these Terms govern all quotes, communications, and trades conducted by phone, email, WhatsApp, Telegram, Signal, and similar channels. No trade is binding until ChainMyne issues its Trade Confirmation PDF for that trade, as set forth in Section 8 (Binding Effect of Trade Confirmations).

 

Scope: These Terms apply globally to all users except users in restricted jurisdictions and Quebec residents, as set forth in Section 2 (Eligibility and Restricted Jurisdictions) and Appendix A (Restricted Jurisdictions and Sanctioned Persons).

 

  1. Definitions. In these Terms:

(a) “Company”, “Chainmyne”, “we”, “us”, and “our” mean 9417-6070 Quebec Inc., doing business as Chainmyne.

(b) “Client”, “you”, and “your” mean the individual or legal entity that accesses or uses the Services and, as applicable, any person acting on its behalf.

(c) “Services” mean non-custodial over-the-counter (“OTC”) execution and settlement of supported Digital Assets, related payments facilitation, and access to and use of the Chainmyne website located at chainmyne.com and the Chainmyne mobile applications (collectively, the Platform).

(d) “Digital Assets” mean cryptocurrencies and other blockchain-based assets that Chainmyne supports from time to time.

(e) “Platform” means the Chainmyne website and mobile applications provided by Chainmyne.

(f) “OTC Desk” means Chainmyne’s off-platform, communication-based trading service conducted via Official Channels.

(g) “Official Channels” mean Chainmyne-approved and whitelisted contact points for trade and service communications, which include: Phone: +1-514-235-1774; +1-416-317-2397; main line +1-833-883-3948. Email: info@chainmyne.com; support@chainmyne.com; sales@chainmyne.com. Messaging: WhatsApp/Telegram/Signal handles: +1-514-235-1774; +1-416-317-2397. Chainmyne may update Official Channels as set forth in Section 6 and Appendix B.

(h) “Business Hours” mean Monday to Friday, 9:00 to 17:00 Eastern Time (ET), excluding Canadian federal or provincial bank holidays (or as otherwise communicated by Chainmyne from time to time).

(i) “Quote” means an indicative price for a specified Digital Asset, side (buy/sell), size, settlement currency, and settlement method, which is time-limited and non-binding until confirmed in a Trade Confirmation PDF.

(j) “Trade Confirmation PDF” or “Confirmation” means the PDF issued by Chainmyne via an Official Channel that sets out the final, binding terms and settlement instructions for a specific trade, as further described in Section 8 and Appendix C.

(k) “Settlement” means the exchange and delivery of fiat currency and Digital Assets as provided in a Confirmation, including any temporary holding of amounts strictly for operational completion.

(l) “Temporary Holding Window” means Chainmyne’s and/or its banking or wallet partners’ operational holding of client fiat or Digital Assets solely to complete Settlement, typically under four (4) hours.

(m) “Restricted Jurisdictions” mean the jurisdictions and categories of persons identified in Appendix A, including OFAC-sanctioned regions and Quebec residents, as updated by Chainmyne from time to time.

(n) “Third-Party Services” mean services or infrastructure provided by unaffiliated third parties, including without limitation SumSub (for KYC/AML), banks and payment rails, messaging applications, blockchain networks, cloud providers, and app stores.

 

  1. Eligibility and Restricted Jurisdictions.

(a) Individuals. To use the Services, an individual must be at least the age of majority in their jurisdiction of residence and have the legal capacity to enter into binding contracts.

(b) Entities. To use the Services, an entity must be duly organized, validly existing, and in good standing under the laws of its jurisdiction, and the individual acting must be duly authorized to bind the entity. Entities must provide and maintain current lists of authorized traders and signatories upon request.

(c) Jurisdictional restrictions. Chainmyne does not provide Services to residents of, or persons located in, Restricted Jurisdictions, including the Crimea, Donetsk, and Luhansk regions, Iran, Cuba, Syria, North Korea, Sudan, and any other country or region subject to comprehensive sanctions by the U.S. Office of Foreign Assets Control (OFAC). Chainmyne is not presently operating in Quebec; Quebec residents are not eligible. Chainmyne does not provide Services to any person or entity that appears on any applicable sanctions lists (including OFAC SDN, Canada SEMA/UN, EU, and UK lists) or to any person otherwise prohibited under applicable laws.

(d) Ongoing compliance. You must promptly update your identity, address, and (for entities) ownership and beneficial ownership information when changes occur. Chainmyne may decline, suspend, or terminate access at any time for eligibility, sanctions, risk, or other compliance reasons, in its sole discretion.

 

  1. Onboarding, KYC/AML, and Compliance.

(a) Onboarding. Identity verification is conducted via SumSub or other designated providers. You will be required to provide information and documentation typically including, for individuals: full legal name, date of birth, residential address, nationality, government-issued photo identification and selfie, and proof of address; for entities: legal name, registration number, formation documents, organizational chart, registered office, principal place of business, authorized signatories, and information on directors and beneficial owners. Completion and approval of onboarding and any required verifications are conditions precedent to trading.

(b) Consent and data sharing. You consent to Chainmyne’s collection, processing, use, storage, and disclosure of your information to SumSub and other processors, banks, payment partners, service providers, and regulatory authorities, including cross-border transfers and storage, for KYC/AML, sanctions screening, fraud prevention, transaction monitoring, and service delivery.

(c) Ongoing monitoring. You consent to periodic re-verification, transaction monitoring, sanctions screening, and Chainmyne’s right to request and you agree to provide source of funds and source of wealth information and supporting documents as reasonably required.

(d) Compliance actions. Chainmyne may delay, freeze, cancel, or reverse transactions; place holds; or take other actions it deems necessary or appropriate to address sanctions, fraud, or anti-money laundering concerns, or to satisfy legal or regulatory obligations, with or without notice to you. Chainmyne may make filings or reports to regulators and law enforcement as required by law without notice to you.

(e) Representations. You represent and warrant that you are the beneficial owner of all fiat and Digital Assets used in connection with the Services; you are not acting for or on behalf of any undisclosed third party; and all funds and Digital Assets are from lawful sources and are not the proceeds of crime.

 

  1. Description of Services and Non-Custodial Model.

(a) Services. The Services include OTC execution and Settlement of supported Digital Assets through off-platform communications via Official Channels, and limited in-app functionality to support onboarding, communications, and account management. Chainmyne does not operate a marketplace or exchange order book, does not provide hosted wallets, and does not act as a broker-dealer, investment adviser, or custodian.

(b) Non-custodial model; Temporary Holding Window. Chainmyne does not provide ongoing custody. For Settlement, Chainmyne or its banking/wallet partners may hold fiat or Digital Assets strictly for operational completion during a Temporary Holding Window (typically under four (4) hours). Such operational holding is not a deposit, no interest is paid, and such amounts are not protected by CDIC/FDIC or any similar deposit insurance.

(c) Delivery versus payment. Chainmyne targets delivery-versus-payment Settlement. Timelines may be extended due to bank clearing times, blockchain network conditions, cutoffs, or compliance reviews.

 

  1. Accounts, Corporate Clients, and Authorized Users.

(a) Account creation and security. To access certain Services, you must register for an account, provide accurate and complete information, and maintain the confidentiality and security of your credentials, including enabling and maintaining multi-factor authentication where available. You must promptly notify Chainmyne via an Official Channel if you suspect unauthorized access, loss, or compromise of your account or devices.

(b) Corporate accounts. Entities must supply corporate documents as requested and designate authorized traders and signatories. You agree to promptly notify Chainmyne in writing via an Official Channel of any additions, removals, or changes to authorized traders. All orders and instructions placed by your authorized traders or signatories are binding on the entity.

(c) Acting on instructions. Chainmyne may rely on instructions received from any authorized user or via the verified communication endpoints on file and has no obligation to further verify authority unless it has actual knowledge of revocation.

 

  1. Communication Channels and Security Practices.

(a) Official Channels. Only the phone numbers and email addresses listed in these Terms and in Appendix B, and any additional or updated Official Channels posted on the Chainmyne website or communicated via a signed Confirmation, are valid for trade and service communications. Chainmyne may update Official Channels at any time by posting on the website and/or via notice through multiple Official Channels and/or within a signed Confirmation.

(b) Anti-phishing and impersonation safeguards. Chainmyne will never request your private keys, seed phrases, or remote access to your devices. Any first-time or changed bank details must be verified by a call-back to a published Official Channel number or confirmed within a signed Confirmation before being used.

(c) Client responsibilities. You must verify contact information against the Chainmyne website, remain vigilant for spoofed numbers, domains, or handles, and maintain up-to-date operating systems, applications, and security software on your devices. You should enable multi-factor authentication where offered.

(d) Third-party app caveats. WhatsApp, Telegram, Signal, and similar messaging applications are Third-Party Services. Messages may be delayed, rerouted, lost, or spoofed, and the security of end-to-end encryption may be impacted by device compromise or platform vulnerabilities. You accept these risks and remain responsible for promptly reviewing and responding to messages and Confirmations.

 

  1. Quotes, Orders, and Trade Workflow (OTC).

(a) Requesting Quotes. To request a Quote, you must provide sufficient information, including the Digital Asset, side (buy/sell), size, settlement currency, destination wallet or bank details, and any timing requirements.

(b) Quote validity and slippage. Quotes are indicative, time-limited (as stated at the time of the Quote), and become stale upon expiry. Market volatility, liquidity constraints, or changes to size or settlement details may require requoting and may result in slippage.

(c) Order acceptance and next steps. Upon your acceptance of a live Quote, Chainmyne will prepare and issue a Confirmation. Chainmyne may require pre-funding, proof of funds, or other conditions before issuing a Confirmation or completing Settlement, with timing requirements and cutoffs communicated in the Confirmation.

(d) Precedence. Messages, emails, chats, or verbal agreements are not binding. Only a Confirmation issued by Chainmyne governs the trade terms.

 

  1. Binding Effect of Trade Confirmations.

(a) Binding point. A trade becomes binding only when Chainmyne issues a Confirmation to you via an Official Channel. Until a Confirmation is issued, Chainmyne may withdraw or revise any Quote at its discretion.

(b) Confirmation contents. Each Confirmation will include at least: a unique trade ID; timestamp; Digital Asset; side (buy/sell); quantity; fiat currency; price or rate; fees (including commissions/spreads and pass-through bank or network fees); total amounts payable or receivable; settlement rails and instructions; wallet address details and required confirmations; bank account details; any timelines or cutoffs; any special conditions; reference to these Terms; Chainmyne authorized signatory e-signature; and client name and/or account ID, as described further in Appendix C.

(c) Review and objections. You must review each Confirmation immediately upon receipt. Any discrepancies must be raised via an Official Channel within [● minutes/hours] and, in all cases, prior to Settlement. If you do not timely object and proceed with Settlement or otherwise act on the Confirmation, the terms of the Confirmation will prevail.

(d) Conflicts. If there is any conflict between prior communications and the Confirmation, the Confirmation controls for that trade.

 

  1. Settlement, Payments, and Delivery.

(a) Fiat currencies and methods. Chainmyne accepts CAD, USD, EUR, and GBP via bank wire, and Interac e-Transfer in Canada, as applicable. Chainmyne does not accept cash, money orders, credit cards, or third-party payments unless expressly pre-approved in writing.

(b) Bank and wallet requirements. All fiat funds must originate from, and be remitted to, bank accounts in your name (or as pre-approved in writing by Chainmyne). All Digital Assets must be sent to and received from wallets owned or controlled by you (or as pre-approved). Payments on behalf of third parties are prohibited unless expressly pre-approved in writing.

(c) Cutoffs and timelines. Settlement is processed during Business Hours. Wires or Interac e-Transfers received after applicable cutoffs may be processed on the next business day. Operational holding during the Temporary Holding Window is typically under four (4) hours to complete delivery-versus-payment; however, timelines may vary due to bank clearing times, blockchain congestion, compliance review, or time zone constraints.

(d) Blockchain confirmations. Minimum on-chain confirmation requirements will be set per asset (for example, BTC 3 confirmations; ETH 12 blocks) and may be adjusted by Chainmyne in its discretion in response to network or risk conditions.

(e) Irreversibility and address accuracy. You are solely responsible for the accuracy of wallet addresses, tags, memos, destination chains or networks, and any other required data. On-chain transactions are irreversible. Chainmyne is not responsible for losses resulting from incorrect details provided by you.

(f) Bank instructions. Chainmyne’s bank details will be provided only in a Confirmation or via secure Official Channels. You must verify any changes to bank details through a call-back to an Official Channel or via a signed Confirmation before initiating a transfer.

(g) Short-falls and overpayments. Any under-delivery or overpayment will be reconciled prior to final release. Chainmyne may require you to top up short-falls (including fees) before completing Settlement. Overpayments will be returned to the originating account after verification and subject to compliance review.

 

  1. Fees, Pricing, Taxes.

(a) Pricing model. Pricing is tailored and volume-based. Quotes may be provided on an “all-in” basis or itemized; the applicable method will be set forth in the Confirmation.

(b) Pass-through costs. Network (gas) fees, miner/validator fees, correspondent bank fees, and other third-party charges may be passed through in addition to any quoted commission or spread unless expressly included in an all-in price.

(c) Taxes. You are solely responsible for any and all taxes, duties, assessments, or reporting obligations arising out of your trades and use of the Services. Chainmyne may withhold or collect taxes where legally required.

(d) No interest. No interest or yield accrues or is paid on any amounts temporarily held during Settlement.

 

  1. Third-Party Services and Dependencies. You acknowledge that the Services depend on Third-Party Services (including SumSub for KYC/AML, banks and payment rails, blockchain networks, messaging apps, cloud providers, and app stores). These are not under Chainmyne’s control. Service interruptions, outages, delays, or errors attributable to Third-Party Services are not Chainmyne’s responsibility, and Chainmyne is not liable for resulting losses except to the extent required by law.

 

  1. Records, Electronic Signatures, and Communications Consent.

(a) E-signature and e-delivery consent. You consent to receive Confirmations, disclosures, and notices electronically and agree that electronic signatures, PDF documents, and electronic communications are legally binding and equivalent to original signatures and paper documents, to the maximum extent permitted by law.

(b) Records retention. Chainmyne may retain message logs, trade records, and related communications for at least 7 years or such longer period as required by law. Records may be stored outside your jurisdiction.

(c) Calls. Where permitted by law, Chainmyne may record calls after providing notice at the outset of the call. By continuing after such notice, you consent to recording.

(d) Use of records. Chainmyne may use records as evidence in disputes, audits, investigations, and regulatory inquiries.

 

  1. Key Risk Disclosures. You acknowledge and accept the following non-exhaustive risks:

(a) Market risk. Digital Asset markets are volatile; prices may move rapidly and unpredictably; liquidity may be constrained; slippage may occur.

(b) Blockchain risks. Networks may experience congestion, forks, reorganizations, protocol bugs, validator failures, or changes in network rules. Stablecoins may de-peg or be blacklisted by their issuers or smart contracts.

(c) Regulatory risk. Laws and regulations applicable to Digital Assets and related services are evolving and may affect availability, pricing, taxation, or legality.

(d) Messaging risk. Messages may be delayed, spoofed, or not delivered. Accounts may be compromised via SIM swap or device malware.

(e) Banking/payment risk. Funds transfers may be delayed by bank cutoffs, recalls, Interac reversals, correspondent bank delays, or compliance holds.

(f) Operational risk. Outages, cyber incidents, data breaches, force majeure events, and Third-Party Services failures may occur.

(g) No advice. Chainmyne does not provide investment, legal, tax, or accounting advice. You should obtain independent advice and make your own decisions.

 

  1. Prohibited Uses. You will not use the Services for, or in connection with: sanctions evasion; illegal activities; fraud; money laundering or terrorist financing; unlicensed money transmission; market manipulation or wash trading; use of mixing, tumbling, or anonymizing services without prior disclosure and approval; acting by or for any third party without prior written approval; attempts to bypass geofencing, KYC/AML, or other controls; interference with or abuse of the Platform; or scraping, reverse engineering, or other misuse of the Services.

 

  1. Intellectual Property and Platform Use.

(a) Ownership. The Platform, including content, software, documentation, and trademarks, is owned by Chainmyne and its licensors and is protected by intellectual property laws.

(b) License. Subject to these Terms, Chainmyne grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Platform for its intended purpose. You must not copy, modify, distribute, reverse engineer, create derivative works from, or remove proprietary notices from the Platform.

(c) Feedback. If you provide feedback, ideas, or suggestions, you grant Chainmyne a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate them without restriction or compensation.

 

  1. Privacy and Data Protection. These Terms incorporate Chainmyne’s Privacy Policy located at www.chainmyne.com/privacypolicy (the “Privacy Policy”). The Privacy Policy describes the categories of personal data processed; purposes including KYC/AML, sanctions screening, fraud prevention, service delivery, and compliance; sharing with SumSub, banks, cloud providers, compliance vendors, and regulators; cross-border transfers; and applicable data subject rights. For privacy inquiries, contact: +1 514-883-7244.

 

  1. Service Availability, Changes, and Maintenance. Chainmyne may modify, suspend, or discontinue any features, functionalities, or supported Digital Assets at any time. Chainmyne may perform scheduled or unscheduled maintenance and will use reasonable efforts to provide notice where feasible. Chainmyne does not guarantee uninterrupted or error-free access, and performance may vary by device, network, or Third-Party Services.

 

  1. Limitation of Liability.

(a) Exclusions. To the maximum extent permitted by law, Chainmyne will not be liable for any indirect, incidental, special, punitive, exemplary, or consequential damages, including lost profits, lost revenue, lost data, loss arising from Third-Party Services outages or messaging errors, incorrect wallet addresses or payment details provided by you, bank or blockchain delays, or regulatory holds or freezes.

(b) Cap. To the maximum extent permitted by law, Chainmyne’s aggregate liability for all claims arising out of or related to the Services or these Terms will not exceed the greater of (i) the fees paid by you to Chainmyne in the three (3) months preceding the event giving rise to the claim, or (ii) CAD $10,000.00.

(c) Carve-outs. The foregoing exclusions and limitations do not apply to liability for fraud or willful misconduct by Chainmyne or to the extent such limitations are prohibited by applicable law. Your statutory rights (if any) that cannot be disclaimed are not affected.

(d) Consumer notice. If you are a consumer in a jurisdiction that restricts disclaimers or limitations of liability, the limitations in these Terms will apply to the maximum extent permitted by the laws of your jurisdiction.

 

  1. Indemnification. You will indemnify, defend, and hold harmless Chainmyne and its affiliates, and their respective directors, officers, employees, and agents, from and against any claims, demands, investigations, losses, liabilities, damages, penalties, fines, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms or any Confirmation; (b) your misrepresentations; (c) your violation of laws, regulations, or sanctions; (d) third-party claims related to your instructions, assets, or use of the Services; (e) your misuse of the Platform; or (f) security failures or compromises of your devices, accounts, or communication channels.

 

  1. Term, Suspension, and Termination.

(a) Term. These Terms become effective upon your acceptance and continue until terminated as provided herein.

(b) Client termination. You may terminate these Terms and close your account by providing notice via an Official Channel, subject to completion of any open trades, Settlement, and compliance obligations. Termination does not relieve you of obligations that have accrued.

(c) Chainmyne suspension/termination. Chainmyne may suspend or terminate access to the Services immediately, with or without notice, for compliance, sanctions, fraud, non-payment, security, or risk reasons, or for any violation of these Terms. Chainmyne may cancel Quotes that have not been confirmed by a Confirmation.

(d) Post-termination. Sections that by their nature should survive termination will survive, including fees, taxes, indemnities, limitations of liability, records retention, and governing law. Following termination, Chainmyne will arrange for the return of any lawfully returnable residual amounts to the originating account or wallet, subject to compliance review and applicable law.

 

  1. Governing Law and Dispute Resolution.

(a) Governing law. These Terms are governed by the laws of the Province of [Ontario] and the federal laws of Canada applicable therein, without giving effect to conflict-of-law rules. The Civil Code of Quebec does not apply.

(b) Venue. Subject to subsection (c) below, the courts located in [Toronto, Ontario] will have exclusive jurisdiction over any dispute arising out of or related to these Terms or the Services, except that Chainmyne may seek injunctive or equitable relief in any competent court.

(c) Optional arbitration framework. If Chainmyne elects arbitration for a particular dispute, such dispute will be finally resolved by binding arbitration under the rules of ADRIC Arbitration Rules (ADR Institute of Canada) in force at the time of the dispute, before a single arbitrator, with the seat (or legal place) of arbitration in Toronto, Canada, and the language of the arbitration being English. You and Chainmyne waive any right to a jury trial and to participate in class, consolidated, or representative proceedings, to the maximum extent permitted by law.

(d) Time limits. Any claim arising out of or related to the Services or these Terms must be brought within 12 months after the claim accrues, or it is permanently barred, to the maximum extent permitted by law.

 

  1. Export Controls and Sanctions Compliance. You represent that you are not subject to any sanctions or export control restrictions and are not located in any Restricted Jurisdiction. You will comply with Canadian, U.S., UN, EU, and UK sanctions and export control laws. Any violation may result in immediate termination, reporting to authorities, and other remedies available to Chainmyne.

 

  1. App Store Terms (Apple and Google).

(a) License. Subject to these Terms, Chainmyne grants you a limited, non-transferable, non-sublicensable license to install and use one copy of the mobile application on a compatible device that you own or control.

(b) App store conditions. You must comply with the terms and policies of the Apple App Store and Google Play (as applicable). Apple and Google are not responsible for providing any maintenance or support for the application and provide no warranties. To the extent required by their terms, Apple and Google are third-party beneficiaries of these Terms with respect to the mobile application.

(c) Devices and charges. You are responsible for compatible devices, operating systems, and carrier data or messaging charges.

 

  1. Notices and Communications.

(a) Notices from Chainmyne. Chainmyne may provide notices by email to the address on file, in-app notifications, messages via an Official Channel, posting on the website, or any combination thereof.

(b) Client contact. You may contact Chainmyne at: support@chainmyne.com; or by mail at 2540 Boulevard Daniel-Johnson, Suite 804 A, Laval, QC H7T 2S3, Canada; or by phone at +1-833-883-3948.

(c) Trade notices. Confirmations and urgent trade communications may be sent via Official Channels. You are responsible for monitoring these channels during trading activity.

 

  1. Updates to These Terms. Chainmyne may update these Terms at any time by posting a revised version with an effective date. For material changes, Chainmyne will provide notice via email, in-app message, and/or website posting. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you object to changes, you must cease using the Services and close your account, subject to completion of open trades and compliance obligations.

 

  1. Miscellaneous.

(a) Entire agreement; order of precedence. These Terms, together with any Confirmation and any policies incorporated by reference (including the Privacy Policy), constitute the entire agreement between you and Chainmyne regarding the Services. For any specific trade, the Confirmation controls in the event of conflict, followed by these Terms, then other incorporated policies.

(b) Assignment. You may not assign or transfer these Terms, any Confirmation, or any rights or obligations hereunder without Chainmyne’s prior written consent. Chainmyne may assign or transfer these Terms or any Confirmation in whole or in part, including to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of assets.

(c) Severability; waiver. If any provision is held invalid or unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions will remain in full force. No waiver of any breach is a waiver of any other or subsequent breach, and no waiver is effective unless in writing.

(d) Force majeure. Chainmyne is not liable for any delay or failure to perform due to events beyond its reasonable control, including force majeure, acts of God, war, terrorism, labor disputes, government actions, pandemics, failures of Third-Party Services, or network or utility interruptions.

(e) Interpretation. Headings are for convenience only and do not affect interpretation. The words “including”and “include” mean “including without limitation”.

(f) Language. English is the controlling language of these Terms. Any translations provided are for convenience only; the English version governs.

 

  1. Contact Information and Support. Support is available during Business Hours (Monday to Friday, 9:00 a.m. to 5:00 p.m. ET).

General inquiries: info@chainmyne.com

Support: support@chainmyne.com

Sales/OTC: sales@chainmyne.com; +1-514-235-1774; +1-416-317-2397; +1-833-883-3948

For emergency trade issues, contact an Official Channel immediately.

 

[[Appendix A – Restricted Jurisdictions and Sanctioned Persons]]

The following jurisdictions and categories are prohibited or restricted:

(a) Regions: Crimea, Donetsk, and Luhansk; Iran; Cuba; Syria; North Korea; Sudan; any other country or region subject to comprehensive sanctions or embargoes (including OFAC sanctions) as updated from time to time.

(b) Quebec: Quebec residents are ineligible to use the Services.

(c) Sanctioned persons: Any person or entity listed on sanctions lists (including OFAC SDN, Canada SEMA, UN, EU, and UK lists) or otherwise subject to sanctions or restrictions.

Chainmyne may update this list at any time by posting on its website or by notice via Official Channels.

 

[[Appendix B – Whitelisted Official Channels]]

Phone numbers:

– +1-514-235-1774

– +1-416-317-2397

– Main line: +1-833-883-3948

Emails:

– info@chainmyne.com

– support@chainmyne.com

– sales@chainmyne.com

Messaging:

– WhatsApp: +1-514-235-1774

– Telegram: @ChainMyme

– Signal: @ChainMyne

Instruction: Chainmyne will maintain current Official Channels on chainmyne.com and/or within the app. Any change will be communicated via multiple Official Channels and/or within a signed Confirmation. You must verify any new or changed bank instructions by call-back to a published Official Channel or via a signed Confirmation.

 

[[Appendix C – Trade Confirmation PDF: Required Contents]]

A Confirmation will include at least the following:

– Unique trade ID and timestamp (ET and UTC).

– Client name and account ID; authorized contact who placed the order.

– Digital Asset; side (buy/sell); quantity (including decimal precision); fiat currency; price or rate.

– Fee disclosure: commission/spread; whether the Quote is all-in; network gas fees; bank fees; any applicable taxes; total net amount payable/receivable.

– Settlement details: settlement rail (wire/Interac/on-chain); bank beneficiary name (must match client name unless pre-approved); bank name and coordinates (SWIFT/ABA/IBAN); required references; wallet address and network; required confirmations; memos/tags if applicable.

– Timelines: funding deadline; expected delivery window; Business Hours and cutoffs.

– Special conditions: any holds, compliance checks, or additional documents required.

– Governing documents: link to these Terms; statement that the Confirmation prevails over prior communications; e-signature of a Chainmyne authorized representative.

– Acknowledgment: if Chainmyne requests client acknowledgment, the Confirmation will include instructions on how to acknowledge via an Official Channel (for example, “Reply ‘CONFIRMED’ with this trade ID”).

[[Appendix D – Regulatory Disclosures]]

Canada: Chainmyne is registered with FINTRAC as a Money Services Business (registration no. M23118769). Chainmyne is not a CDIC-insured financial institution and is not a trust company or deposit-taking institution.

United States: Chainmyne is registered with FinCEN as a Money Services Business (registration no. 31000257808580). Chainmyne is not FDIC-insured. Certain services may not be available in all states.

Cross-border clients: Services are offered only where legally permitted. You are responsible for ensuring your own compliance with local laws and regulations.

 

[Drafting notes and open items for confirmation by client before finalizing]

(a) Confirm governing law and venue selections (recommended: Ontario/Toronto) and whether to include mandatory arbitration; specify arbitration institution/rules if used.

(b) Insert FINTRAC and FinCEN registration numbers, if desired.

(c) Confirm Business Hours and any settlement or bank cutoffs; clarify whether support hours equal trading hours.

(d) Provide official WhatsApp/Telegram/Signal identifiers and any additional whitelisted channels.

(e) Set the objection window for Confirmation discrepancies (for example, 15–30 minutes during Business Hours) and minimum blockchain confirmations per asset.

(f) Confirm the records retention period for message logs and trade records (for example, 5–7 years).

(g) Clarify call recording practices, applicable jurisdictions, and notice method.

(h) Determine liability cap amount (flat amount and/or fees-based) and any specific consumer carve-outs for jurisdictions served.

(i) Confirm any U.S. state-level restrictions and whether to exclude U.S. retail clients.

(j) Confirm any minimum/maximum trade sizes and any pre-funding policy.