Privacy Policy

01Who we are

This website is operated by 9417-6070 Québec Inc., doing business as ChainMyne (“ChainMyne”, “we”). ChainMyne is registered as a Money Services Business with FINTRAC (Canada) and FinCEN (United States) and provides cross-border payment coordination, digital-asset settlement support and OTC execution services to businesses, institutions and eligible private clients.

This Privacy Policy explains what information we collect through this website and our inquiry process, how we use it, and the choices you have.

02Person responsible for the protection of personal information

03Information we collect

• Account-opening inquiry information you submit through the Open an Account form: account type, name, company or entity, job title, email address, telephone number, preferred language, country and region, requested services, expected monthly volume, currencies and digital assets of interest, a description of your use case, and how you heard about us.
• Consent records: whether you acknowledged this Privacy Policy, whether you opted in to receive news and updates, the version of this policy in effect, and the date and time of each consent.
• Call-scheduling information you enter into the Calendly scheduler embedded on our Book a Call page. Calendly provides this scheduling service, and the details you enter are made available to ChainMyne so that we can hold the call.
• Communications you send to us, such as emails to privacy@chainmyne.com.
• Technical and usage information collected automatically when you visit the site, such as device and browser type, pages viewed and approximate location derived from your connection. See “Analytics and cookies” below.

The website does not ask for, and its forms do not accept, identity documents, proof of address, bank statements, source-of-funds or corporate documents, beneficial-ownership documentation, private keys, seed phrases or account credentials. Please do not include such information in free-text fields.

04Onboarding and compliance information (KYC/KYB)

The Open an Account form collects lead-qualification information only: business and contact details and an overview of your needs. It does not request or accept passports, driver’s licences or other national identity documents, proof of address, source-of-funds documents, corporate verification or beneficial-ownership documents, or banking documents. The CRM that receives website inquiries is not a repository for such documents.

Submitting the form does not open an account, does not constitute account approval and does not begin identity or business verification. Each inquiry is reviewed by ChainMyne personnel, who determine whether a prospective relationship may proceed. Not every inquiry proceeds, and website inquiries are not sent automatically to any verification provider.

If ChainMyne determines that a prospective relationship may proceed, identity, beneficial-ownership, source-of-funds and other KYC/KYB information may be collected separately through ChainMyne’s designated compliance and verification process. ChainMyne currently uses Sumsub, a third-party identity-verification provider, for this process and sends the link to it separately. These documents are not collected through the Open an Account form or stored as part of the website inquiry. That process is subject to the notices presented to you when it begins, and its outcome is subject to ChainMyne’s compliance review and decision. Our CRM records only the status of that verification and the reference number assigned to it.

05How we use your information

• To evaluate and respond to your inquiry and to determine whether, and how, ChainMyne may be able to serve you.
• To manage our relationship with you, including follow-up, scheduling and record-keeping.
• To send you occasional news and updates, only where you have opted in. You can withdraw this consent at any time.
• To meet our legal and regulatory obligations, including anti-money-laundering record-keeping where applicable.
• To protect against fraud and abuse, secure our systems and enforce our terms.
• To understand, in aggregate, how the website is used and to improve it.

06Where your information is stored and who processes it

Inquiries submitted through the website are stored in ChainMyne’s internal client-relationship management (CRM) system, which only authorized ChainMyne personnel can access. We use service providers that process information on our behalf under contractual confidentiality and data-protection obligations, including:

• Supabase — database and authentication for our CRM. CRM data is hosted in Canada.
• Vercel — website hosting, content delivery and privacy-friendly website analytics.
• Resend — delivery of internal email notifications to ChainMyne staff. These notifications contain a limited summary of a new inquiry and a link to the CRM.
• Calendly — call scheduling, where you choose to book a call.
• Sumsub — identity and business verification, used only in the separate onboarding process described above, if ChainMyne invites you to it.

Some of these providers may process information outside Québec and Canada, including in the United States. Where information is transferred or accessible outside Québec or Canada, we take steps intended to ensure it receives adequate protection in accordance with applicable law.

We may also disclose information to regulators, law-enforcement and other authorities where required by law, or in connection with a corporate transaction such as a financing, merger or acquisition, subject to appropriate safeguards. We do not sell your personal information.

07Analytics and cookies

We use Vercel Web Analytics and Speed Insights to understand, in aggregate, how the website is used and how it performs. These tools are designed not to use cookies, and we do not send names, email addresses, telephone numbers or the content of your inquiry to them.

We set a language-preference cookie when you choose a language, so the site can remember your choice. Authorized staff who sign in to our CRM receive authentication cookies required for that service.

The Calendly scheduler on our Book a Call page loads only if you choose to load it; once loaded, Calendly and the services it uses may set their own cookies. We do not use advertising or cross-site tracking technologies on this website. You can control cookies through your browser settings.

08Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, and for any longer period required by law, including regulatory and anti-money-laundering record-keeping obligations. When information is no longer required, it is destroyed or anonymized in accordance with applicable law.

Different categories of records are kept for different periods — for example, inquiries that do not proceed, prospective clients, clients, and records we must keep for regulatory purposes. Records subject to a legal or regulatory retention obligation are kept for the period required, even where they are no longer needed for business purposes.

09Security

We maintain administrative, technical and organizational safeguards designed to protect personal information, including restricted, role-based access to our CRM. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10Your rights and choices

Depending on your jurisdiction, you may have the right to access and correct your personal information, to withdraw your consent, to request deletion or de-indexing, and to be informed about how your information is used. Some information must be retained to meet legal and regulatory obligations, which may limit our ability to delete it.

To exercise your rights, withdraw a consent or ask a question about this policy, contact the person responsible for the protection of personal information (details above) or write to privacy@chainmyne.com. We will respond in accordance with applicable law. You may also have the right to file a complaint with the competent privacy regulator.

11Changes to this policy

We may update this Privacy Policy from time to time. The revision date above reflects the most recent changes, which take effect when posted. The version in effect when you submit an inquiry is recorded with your consent.